Uber Off Campus 2023

The Social Operations Response Team handles rider and driver-partner concerns pan India, with utmost elan and efficiency and via Twitter, Facebook, emails and phone calls alike. The team works in close coordination with the IRT, ECR and governance team to help users who get in touch with us via social media.

Job Responsibilities of COE Specialist at Uber:

·        Connect with high profile riders and influencers on social media and represent Uber’s support spirit

·        Provide outstanding customer support through emails and phone calls alike for all of our audiences, if need be. We take pride in the fact that we treat riders and driver-independent driver as equals, and we’d want you to agree.

·        Should be able to take calls and confidently get along with customers from any social background by effectively listening, understanding, and speaking in English. Other regional languages are a plus

·        Should have intermediate knowledge of Excel/Word/Slide to extract data, frame basic models, and represent it on documents/slides

·        Be able to report viral post trends so internal teams can take the right action in a timely manner

·        Supervise the social media handles of Uber, which are essentially Twitter and Facebook with a dash of Instagram as well

·        Have the expertise to connect with celebrities who raise support tickets on social media (COEs, actors, sports personalities, journalists, writers, etc)

·        Positive Engagement: Must be able to write positive appreciation-worth responses on social media to transform the negative experience to a positive one.

·        Should have acquired understanding about Social Media platforms and various metrics accepted globally. Should also be using these platforms to keep one updated about recent policies and features

Uber Required Qualifications:

·        Outstanding written and verbal communication skills with the shown ability to write clear, concise, and accurate messages

·        Demonstrate awareness of social media trends/developments and how those can be implemented to improve community engagement/customer service

·        In-depth knowledge of and passion for social media Expertise and interest in social media standard methodologies and a willingness to innovate

·        Familiarity with Google Drive, especially Google Spreadsheet and Google Docs Ability to maintain a professional and calm demeanor while juggling multiple, high-priority tasks concurrently

·        Flexible hours and ability to work mornings, evenings, and weekends to cover hours of operation as needed.